cirekx Privacy Policy
Your personal information is completely safe with us. Through SSL encryption and strict data protection measures, cirekx is committed to protecting your privacy.
cirekx ("we", "our", "platform") takes your privacy very seriously. This privacy policy describes what information we collect when you use our website cirekx.lat, how that information is used, who it may be shared with, and how you can maintain control over your information.
By registering on our platform or using any of our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.
This policy may be updated from time to time. For important changes, we will notify you by email or by posting a notice on the platform. Always read the latest version of this page.
What Information We Collect
cirekx collects various types of information to provide services, manage accounts, and meet legal obligations. We only collect information that is necessary and for which there is a legal basis.
1.1 Personal Identification Information
- Full name and date of birth
- Valid email address
- Mobile number (for national ID verification)
- Residential address
- National ID (NID) or passport number (for identity verification)
1.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal details
1.3 Technical Information
- IP address and device information
- Browser type and version
- Cookie and session data
- Activity logs on the platform (login times, game history)
How Your Information Is Used
cirekx uses the information collected for the following purposes. There is a clear legal basis for each use.
Account Management
Information is used to create, verify, and keep your account secure. This is essential for age verification (21+ requirement).
Transaction Processing
Used to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay, and to maintain transaction records.
Customer Support
Used to resolve your issues quickly through 24/7 live chat support and to confirm your account identity.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized access, money laundering, and fraud, and to monitor suspicious activity.
Service Improvement
User information is analyzed to improve the platform experience and to add new games and features.
Communication
Used to inform you about account notifications, security alerts, and important policy changes.
Sharing Information with Third Parties
cirekx never sells your personal information or provides it to third parties for commercial purposes. Information may be shared in the following limited circumstances:
- Payment Providers: The minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with them.
- Legal Obligations: Information may be provided based on court orders, government directives, or lawful requests from law enforcement agencies.
- Technology Partners: Technology service providers required for platform operations may receive limited access to information under strict confidentiality agreements.
- Fraud Prevention: Information may be provided to relevant authorities to prevent serious fraud or criminal activity.
Important: Outside the circumstances mentioned above, we do not provide your personal information to any third party without your permission. Information is not sold to advertising networks or data brokers.
Cookie and Tracking Technology
The cirekx website uses cookies to operate smoothly and to improve user experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, ensuring security | End of session |
| Functional Cookies | Remembering language preferences and personal settings | 30 days |
| Analytics Cookies | Analyzing and improving platform usage | 6 months |
You can manage cookies through your browser settings. However, disabling essential cookies may affect some important functions of the platform.
Data Security Measures
cirekx uses industry-standard security technology to protect your information. Our security measures operate on multiple layers:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected with high-grade SSL encryption.
- Database Encryption: Stored personal information is kept in encrypted form, making unauthorized access impossible.
- Two-Factor Authentication: An additional verification option is provided for account security.
- Access Control: Only authorized staff can access the information needed for their specific tasks.
- Regular Security Audits: Regular security reviews and tests are conducted to identify potential vulnerabilities.
Please note that no method of transmitting or storing information on the internet is 100% secure. We are committed to ensuring the highest level of protection, but keeping your account password confidential and reporting suspicious activity to us is your responsibility.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and legal requirements:
| Type of Information | Retention Period |
|---|---|
| Account and identity information | 5 years after account closure (legal obligation) |
| Financial transaction records | 7 years from the date of transaction |
| Gaming history | While the account is active, then 3 years after |
| Customer support communications | 2 years from the date of last contact |
| Technical log files | 3 to 12 months |
After the specified period, information is securely deleted or anonymized. The period may be extended if retention is required for legal reasons.
Your Rights and Choices
As a user of cirekx, you have the following rights regarding your personal information. Contact our support team to exercise these rights:
Access
You have the right to receive a copy of the information we hold about you.
Correction
You have the right to request correction of any inaccuracies in your information.
Deletion
In certain circumstances, you have the right to request deletion of your personal information, subject to legal obligations.
Processing Restriction
In certain cases, you have the right to restrict or object to the processing of your information.
Data Portability
You have the right to receive your information in a structured, machine-readable format.
Withdrawal of Consent
For information processed on the basis of consent, you have the right to withdraw that consent at any time.
To exercise any of the above rights, email our privacy team at: [email protected]
We will respond to your request within 30 business days.
Protection of Minors
cirekx provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors (those under 21 years of age).
- An age verification process is included on our platform at the time of registration.
- If we confirm that a minor has opened an account, the relevant information will be immediately deleted and the account will be closed.
- If you become aware that a minor is using our platform, please contact us.
Third-Party Services
Our platform works with game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other providers. These providers may follow their own privacy policies.
Payment service providers bKash, Nagad, Rocket, and Upay have their own privacy policies. When you use these services, their terms and conditions also apply.
cirekx is not responsible for the privacy practices of third parties. We always evaluate our partners' data protection standards before sharing your information with them.
Changes to the Policy
cirekx may update this privacy policy from time to time. The policy may change due to service improvements, technical changes, or new legal requirements.
- For important changes, we will send advance notice to your registered email.
- A notification about changes may be shown when you log in to the platform.
- Continued use of the platform after changes will be taken as acceptance of the new policy.
- The date of each version will be noted at the top of the page so you can easily see when the policy was last changed.
Contact for Privacy Matters
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy team is always ready to assist you.
Contact by Email
For any privacy-related matters, write to us at:
[email protected]
Live Chat
For urgent matters, speak with our 24/7 live chat support in Bengali.
We usually respond to all privacy-related requests within 30 business days. For complex matters, additional time may be needed, but we will keep you updated on the progress.
Play Safe, Trust Us
Protecting your information is our top priority. Visit our FAQ page for more details or go directly to your account.